We hope you are delighted with your purchase, but if for any reason you are not entirely happy or you have simply changed your mind you can return your purchase in a salable condition in the original packaging within 28 working days from dispatch for an exchange or within 14 working days for a refund. Please note we cannot offer refunds after this date. Please contact us at hello@hopofhackney as soon as possible so we know we will be expecting your parcel. If the product is defective in any way, please send us a photo or two so we can correct it as quickly as possible.
Your return will be processed on receipt and we will normally refund straight away providing you with a hassle free returns service. However, please allow 3-5 working days for you bank to process this.
Please ensure you return items safely as we cannot be held responsible for items that go astray. We do not offer refunds for delivery cost, return postage cost or gift wrapping charges for returned/exchanged items.
Our returns address is:
Hop of Hackney
68 Chatsworth Rd
London E5 0LS